Night Auditor Job Description

Job Responsibilities

• Perform nightly audits of financial transactions and guest accounts, ensuring all charges are accurate and properly posted
• Reconcile daily revenue and complete end-of-day reports, ensuring accuracy and compliance with company policies
• Assist with guest check-ins, check-outs, and inquiries, providing excellent customer service throughout
• Manage reservation changes, cancellations, and special requests during the night shift
• Handle any guest concerns or issues, ensuring resolutions are found promptly and professionally
• Maintain the security of the property by monitoring security systems and conducting regular checks of the premises
• Handle payments and provide visitors their receipts
• Assist with preparing and delivering a smooth transition between night and day staff
• Communicate any important information or updates to the daytime team to ensure continuity of operations
• Ensure the front desk and common areas are clean, organized, and welcoming

Job Qualifications

• High school diploma or equivalent; additional certification in hospitality or business is a plus
• Proven experience in a front desk, preferably in a hotel or hospitality setting
• Basic understanding of accounting and financial reporting
• Strong customer service and communication skills
• Ability to work independently during night shifts with minimal supervision
• Comfortable using hotel management software and other office tools
• Must be able to work overnight shifts, including weekends and holidays
• Previous experience with hotel reservations systems (e.g., Opera, Maestro) is a plus

Skills

• Strong attention to detail and accuracy
• Excellent organizational and time-management abilities
• Ability to handle stressful situations calmly and professionally
• Effective problem-solving and decision-making skills
• Proficient in Microsoft Office and hotel management software
• Strong written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive information
• Basic math and accounting skills

Salary Range

The salary for the Night Auditor position ranges from $35,000 to $45,000 per year, depending on your experience and qualifications. We also offer a range of benefits, including health insurance, paid time off, and performance-based bonuses, to ensure our team members are well-supported and motivated.

Brand Voice

At [Hotel Name], we pride ourselves on providing exceptional service and creating a welcoming atmosphere for both guests and staff. We believe in building a strong team culture that values collaboration, trust, and mutual respect. As a Night Auditor, you will be an integral part of our team, ensuring that every guest has a seamless and enjoyable experience, even during the quietest hours of the night.

Application Process

To apply for the Night Auditor position, please submit your resume along with a cover letter that details your experience and explains why you're a great fit for the role. If your application stands out, you will be invited to an interview, which may include a skills assessment focused on financial reporting or customer service. Should you successfully complete the interview process, you will receive an offer and further details about the role and its expectations.