Licenses

If your issue is unresolved by Gusto Inc., (800) 936-0383, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here.

Formal complaint forms may be submitted via:

1. Fax: 907-465-1230
2. Email: [email protected]
3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.

If you have a question or problem with your transaction or the money you sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado resident and have a complaint about the money transmitter or the company that sent your money, all complaints must be submitted in writing. Please fill out the complaint form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to:

• Address:
  Division of Colorado Division of Banking
  320 1560 Broadway
  Suite 975
  Denver, CO 80202
• Email: [email protected]
• Website: www.dora.colorado.gov/dob

Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

For complaints directly to the Illinois Division of Banking, please send correspondence to:

You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at (800) 936-0383 or gusto.com.

You can also contact us for a written explanation of your rights.

You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited.

For questions or complaints about Gusto Inc. dba Gusto, contact:

Pennsylvania Department of Banking, 800.722.2657, www.dobs.pa.gov

Consumer Financial Protection Bureau, 855-411-2372, 855-729-2372 (TTY/TDD), www.consumerfinance.gov

After first contacting Gusto Inc., if you are a Texas resident and still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov