Customer Success Representative
Job Description Template

As a Customer Success Representative, you serve as the point of contact for customer inquiries and provide solutions to customer problems. You’ll be responsible for helping customers succeed through effective communication, problem-solving, and proactive service. You will be vital in driving customer satisfaction, retention, and growth.

Land and hire top candidates using job posts and offer letters with Gusto

Job Responsibilities

  • Answer incoming customer calls or emails promptly and professionally and maintain a positive and friendly attitude during all interactions.
  • Build strong relationships with assigned customers, understanding their unique needs and goals.
  • Assist customers with technical inquiries and troubleshoot issues promptly. 
  • Maintain in-depth knowledge of our products/services, stay up-to-date with any updates or changes, and provide detailed information to customers.
  • Track, document, and follow up on customer requests.
  • Collect and analyze customer feedback to identify opportunities for improvement and provide insights to the product development team.
  • Identify opportunities to improve customer satisfaction.
  • Harness problem-solving skills to find solutions for customer complaints.
  • Assist with the development of customer service processes.
  • Help customers complete orders or transactions.
  • Respond quickly to customer inquiries.
  • Encourage satisfied customers to become advocates for our company, such as through testimonials, case studies, or referrals.

Job Qualifications

  • Bachelor’s degree in a related field or equivalent work experience.
  • Proven customer service experience
  • Excellent communication and interpersonal  skills
  • Adept problem-solving and conflict-resolution abilities.
  • Ability to work independently with minimal supervision
  • Resourceful, organized, detail-oriented, and able to multi-task
  • Strong working knowledge of computers and customer support software
  • Availability to work flexible shifts, including nights, weekends, or holidays


  • Active Listening
  • Interpersonal Communication
  • Problem-Solving
  • Technical Skills
  • Customer Service Strategies
  • Quality Focus
  • Product knowledge
  • Empathy
  • Time management
  • Adaptability
  • Conflict resolution
  • Positive attitude
  • Cultural sensitivity

Salary Range

The salary for the Customer Success Representative position typically ranges from $40,000 to $120,000 per year, depending on your experience and qualifications.

Brand Voice

[Company Name] is a [industry] innovator dedicated to [brief description of what the company does]. With a passion for [key aspect of company purpose], we have been [brief company history or background]. Our mission is [insert mission statement]. 

We are guided by a set of core values, including [list core values, e.g., integrity, innovation, teamwork]. These principles drive every decision we make and every action we take.

Over the years, we have achieved [mention significant achievements and milestones, e.g., industry awards, record revenue growth]. These accomplishments reflect our company culture is built on a foundation of [describe the main characteristics of your company culture, e.g., collaboration, creativity, diversity]. 

We offer [list of employee benefits, e.g., healthcare, 401k, profit sharing, flexible scheduling, tuition reimbursement, development opportunities, etc.]

We invite you to consider joining our organization, where your talents will be nurtured, your ideas valued, and your career ambitions supported.

Application Process

Please submit a cover letter and resume to apply for the Customer Success Representative position. All applications will be reviewed carefully, and selected candidates may be asked to complete an interview or other assessments.

Customer Success Representative JD FAQs

Prices start at $46/month

Join more than 300,000
businesses and their teams.