Customer Service Representative
Job Description Template

As a Customer Service Representative, you will be our customer’s first point of contact. Your primary responsibility will be to provide excellent customer service and support, ensuring customer satisfaction and retention.

Land and Hire top candidates using job posts and offer letters with Gusto

Job Responsibilities

  • Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
  • Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
  • Develop in-depth product knowledge and provide accurate information to customers.
  • Assist customers with order processing, shipment tracking, and returns or exchanges.
  • Maintain accurate records of customer interactions and inquiries.
  • Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
  • Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
  • Identify customer inquiry trends and provide feedback for process improvement.
  • Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
  • Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

Job Qualifications

  • A high school diploma or equivalent, a Bachelor’s degree is a plus.
  • Proven customer service experience, preferably in a call center or retail environment.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficient computer skills and experience with CRM software.
  • Problem-solving abilities with a keen attention to detail.
  • Team player with the ability to collaborate effectively with colleagues.
  • Strong product knowledge.

Skills

  • Exceptional customer service skills with a strong focus on customer satisfaction.
  • Ability to multi-task and handle high-pressure situations.
  • Attention to detail and accuracy.
  • Empathy, patience, and a positive attitude.
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving skills and the ability to resolve customer issues.
  • Proficiency in using relevant computer systems and software.

Salary Range

The salary range for this position varies depending on experience and location. Please inquire for more information during the application process.

Brand Voice

[Company Name] is a [industry] innovator dedicated to [brief description of what the company does]. With a passion for [key aspect of company purpose], we have been [brief company history or background]. Our mission is [insert mission statement]. 

We are guided by a set of core values, including [list core values, e.g., integrity, innovation, teamwork]. These principles drive every decision we make and every action we take.

Over the years, we have achieved [mention significant achievements and milestones, e.g., industry awards, record revenue growth]. These accomplishments reflect our company culture is built on a foundation of [describe the main characteristics of your company culture, e.g., collaboration, creativity, diversity].

Application Process

Please submit your resume and cover letter through our online application system to apply. Only qualified candidates will be contacted for an interview.

[Insert Company Name] is an equal-opportunity employer, and we encourage candidates of all backgrounds to apply.

Customer Service Representative JD FAQs

Prices start at $46/month

Join more than 300,000
businesses and their teams.