1. What experience do you have in customer-facing roles, particularly in the restaurant industry?
This question evaluates their familiarity with hospitality and ability to manage guest interactions effectively.
2. How do you ensure guests feel welcome as soon as they enter the restaurant?
A warm welcome creates a positive first impression, and this assesses their approach to guest engagement.
3. Can you describe your experience managing reservations or seating arrangements?
This question reveals a candidate’s organizational skills and ability to balance customer flow during busy periods.
4. How do you handle situations where guests are unhappy with their wait time?
This question tests their conflict resolution skills and ability to maintain composure under pressure.
5. What’s your approach to maintaining a clean, organized front-of-house area?
First impressions matter, and this evaluates their attention to detail and commitment to a professional appearance.
6. How do you prioritize tasks when the restaurant is busy?
This assesses their time management skills and ability to stay focused in a fast-paced environment.
7. Can you describe a time when you went above and beyond for a guest?
This question highlights their commitment to exceptional service and their ability to create memorable experiences.
8. How do you communicate effectively with servers and kitchen staff during service?
Strong communication is key to maintaining efficiency and ensuring a seamless dining experience.
9. What steps do you take to handle special requests, such as accommodating large parties or dietary preferences?
This evaluates their flexibility and ability to personalize the guest experience.
10. What’s your process for managing phone inquiries or to-go orders?
A hostess often handles calls, and this tests their ability to multitask and provide accurate information.
11. How do you ensure a positive experience for guests during peak hours?
This question reveals their ability to remain calm and professional, even in high-pressure situations.
12. What’s your experience with using reservation or point-of-sale systems?
Technical proficiency in common systems can streamline their training and improve operational efficiency.
13. How do you handle situations where guests have conflicting seating preferences?
This question assesses their problem-solving skills and ability to balance guest satisfaction with logistical needs.
14. What’s your approach to greeting and managing walk-ins when the restaurant is fully booked?
This question tests their ability to manage expectations and provide alternatives without disappointing guests.
15. What do you enjoy most about working in the hospitality industry?
This question provides insight into their enthusiasm for the role and alignment with your restaurant’s culture.
Alternative Questions
Depending on your restaurant’s style and clientele, you may consider adding these additional questions:
- How do you handle guests with accessibility needs or special accommodations?
- What’s your experience working in fine dining or upscale restaurants?
- How do you manage multiple incoming calls while assisting in-person guests?
- What strategies do you use to memorize floor plans and table numbers?
- How do you handle situations where guests are seated but servers are behind schedule?
- Have you ever had to manage VIP guests or special events? How did you approach it?
- What’s your experience with handling complaints or negative reviews?
- How do you balance maintaining professionalism with creating a welcoming atmosphere?
- Can you describe your approach to assisting guests with special occasions, such as birthdays or anniversaries?
- How do you handle overbooking or unexpected cancellations?
Conclusion
Hiring a personable and organized hostess is essential for creating a welcoming and efficient front-of-house experience. These questions assess a candidate’s customer service skills, adaptability, and ability to handle the demands of a busy restaurant. Tailor them to your establishment’s needs, and good luck finding the perfect fit!