Dr. Mary Pham, founder and CEO of Lollipop Dental Pediatric Dentistry and Orthodontics, realized that pediatric dentistry was her passion while in dental school at the University of Southern California. Since then, Mary has been dedicated to ensuring that children are able to receive specialized pediatric dentistry treatment in a fun and educational way.

Mary wanted to provide specialty care to underserved children in Southern California, leading her to start Lollipop Dental in 2012. Her goal was to provide care to those who need it the most, while still maintaining a profitable and sustainable business. Many dentists have children as patients, but not all are board-certified pediatric dentists with the training to provide care for complex pediatric medical conditions — which is how Mary has built her practice. Mary needed an affordable and reliable way to manage payroll for her specialized team, and she turned to Gusto.

The first payroll provider Mary used had a lot of miscalculations and ended up being costly.

• “We had issues with how the previous payroll provider calculated taxes. It wasn’t accurate and I ended up having to pay out-of-pocket, which led me to search for an alternative. That’s when I found Gusto by googling. I saw that it had great reviews and decided to check it out.”

From the start, Gusto provided a seamless experience.

• “Switching to Gusto was incredibly easy. We just picked a date, and there wasn’t much onboarding required. Everything was straightforward.”

Since moving to Gusto, Mary has not had any issues with employee payroll inaccuracies or unforeseen costs.

In addition to not having to spend time worrying about payroll, Gusto has significantly reduced the time Mary needs to spend onboarding new employees. It used to take three hours to onboard a new team member, With Gusto it now only takes 20 minutes at most for Mary, reducing the time spent by 83%.

Gusto allows employees to efficiently fill out most of their onboarding paperwork within the platform. This is especially important since Lollipop Dental has grown from a single office to seven offices, serving communities all across Southern California. Mary and her team need to spend as little time as possible on administrative tasks so they can dedicate more time to treating patients.

• “It’s super easy for the employees to do the onboarding tasks on their own in Gusto, which is great for me and them since it saves everyone so much time.”

As Lollipop Dental expanded, Mary realized the importance of offering health benefits to retain quality staff and keep her team healthy. After one of her employees almost left due to a lack of medical insurance, Mary decided to start administering health insurance through Gusto.

• “I made the decision to utilize Gusto because of how seamless the platform is. Gusto has such a fun user interface, is super easy to use, with everything all in one platform. It’s easy to add on more services as we need them like we did with health benefits.”

• “I know [my team] appreciates having health insurance. It also really does attract and retain good high-quality employees when you give them good benefits.”